Ethiopia The cooperative is located in the village of Banko Gotiti, south of Gedeb, Gedeo District, Ethiopia.
Located in the Kochere district, Gotiti Kebele has a strong reputation for quality coffee, producing some of the most sought-after small-batch coffees in the world. High altitude (high in some areas
up to 2,200 meters)
The cooperative was established in 2012 as a separate entity from the larger Worka Cooperative and currently has approximately 300 members. Banko Gotiti Cooperative is famous for the best coffee cherry varieties in Ethiopia.
Ripe cherries are carefully selected and immediately placed on carefully constructed raised beds to ensure proper air circulation and warmth.
Green Stone Coffee | Return & Refund Policy
1. Scope of Policy
This policy applies to physical products sold by Green Stone Coffee, including roasted coffee beans, ground coffee, and other related merchandise.
Coffee certification courses, training programs, workshops, and other educational services are not covered by this policy. Course cancellations and refunds are subject to the applicable course registration terms and relevant laws.
2. Returns and Exchanges for Food Products
To ensure food safety, hygiene, and product quality, opened or used coffee products are generally not eligible for return or exchange, except in cases of product defects or other circumstances required by law.
Products that qualify for legal exceptions to the statutory seven-day cancellation right, such as certain customized products or perishable goods, are not eligible for cancellation without cause, provided that customers have been clearly informed before purchase.
All other online purchases remain subject to applicable consumer protection laws in Taiwan.
3. Eligible Returns and Exchanges
We accept return, exchange, or refund requests under the following circumstances:
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Incorrect Order: The product, quantity, or specifications do not match the original order.
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Incorrect Labeling: Product information, such as origin, product name, weight, or other essential details, is inaccurate.
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Damaged Packaging: The product is damaged during shipping, affecting its quality or safety.
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Product Defects: The product shows signs of moisture damage, contamination, spoilage, or other verified quality issues.
4. Non-Defective Products
Coffee is a natural agricultural product, and its flavor characteristics may vary depending on personal preferences, brewing methods, and storage conditions.
Differences in perceived acidity, bitterness, aroma, body, or overall flavor preference are generally not considered product defects.
This provision does not affect any statutory return rights or other consumer rights under applicable law.
5. Return and Refund Procedures
Please inspect your order upon delivery to ensure that the products, quantities, packaging, and labels are correct.
If you notice any issues, we recommend contacting us through your original ordering channel within 48 hours of delivery, providing your order details and relevant product photos.
Once the issue has been verified and confirmed to be our responsibility, we will arrange an appropriate return, exchange, or refund. Any necessary shipping costs resulting from our error will be covered by Green Stone Coffee.
The recommended 48-hour notification period does not limit your statutory consumer rights.
6. Governing Law
This policy is governed by the applicable consumer protection laws and regulations of Taiwan (Republic of China).
Green Stone Coffee
Committed to coffee quality, food safety, and customer satisfaction.
The cherries are also turned regularly on the bed to prevent damage during the drying process.
✔️If you need to grind, please tell us the equipment to use
✔️There is no return or exchange service for coffee sold as food.
✔️We will mark the bean curing period on the package (it is generally best to start drinking the beans from about one week after the day of roasting ~ it is recommended to drink them within three months after opening)
✔️Contains preservatives and antioxidants, please do not grind
✔️Green Stone coffee bean characteristics: good balance, aroma and aftertaste, a harmonious drinking experience that customers love